1. Delivery Area and Hours

• Service Area: List the neighborhoods, cities, or postal codes where delivery is available.
• Delivery Hours: Specify the days and hours during which deliveries are made (e.g., Monday to Sunday, 9:00 Am to 8:00 Pm).
• Same-Day Delivery: Indicate if same-day delivery is available and any cut-off times for placing orders.

2. Ordering Process

• Online Orders: Explain how to place orders through your website or app, including any necessary steps (e.g., selecting items, entering delivery details, and making payment).
• Phone Orders: Provide the phone number for placing orders and any specific instructions for calling in orders.
• In-Store Orders: Mention if customers can place orders in-store for delivery.

3. Delivery Fees and Minimum Order Requirements

• Delivery Charges: Outline any delivery fees based on order value, distance, or other factors.
• Minimum Order Amount: Specify any minimum order requirements for delivery.
• Free Delivery: Mention any conditions under which free delivery is available (e.g., orders over a certain amount).

4. Payment Options

• Accepted Payment Methods: List accepted payment methods, such as Direct Bank Transfer, cash on delivery, etc.
• Online Payment: Explain the process for making payments online, including any security measures in place.

5. Delivery Time Estimates

• Standard Delivery Time: Provide an estimated delivery time range (e.g., 30-60 minutes) based on the location.
• Peak Times: Mention any potential delays during peak times or holidays.

6. Packaging and Freshness

• Packaging: Describe how items are packaged to ensure they arrive fresh and intact.
• Special Instructions: Allow customers to provide any special instructions for packaging or delivery.

7. Contactless Delivery

• Safety Measures: Explain your contactless delivery options and any safety measures in place (e.g., leaving packages at the door, notifying customers upon arrival).

8. Tracking and Notifications

• Order Tracking: Mention if order tracking is available and how customers can track their delivery (e.g., via SMS or email notifications).
• Order Updates: Explain how customers will be notified of order status updates and any changes to delivery times.

9. Customer Support

• Contact Information: Provide contact details for customer support, including phone numbers, email addresses, and live chat options.
• Support Hours: Specify the hours during which customer support is available.