Frequently Asked Questions

Do you offer a next day delivery service 7 days a week?

“Yes, we offer next day delivery service 7 days a week! Whether it’s a weekday or weekend, you can count on us to deliver your delicious cakes promptly. Order anytime! Our online ordering system is available 24/7 for your convenience. Place your cake order at any hour will be delivered the next day, ensuring fresh and timely arrival for your special occasions.”

What are your opening hours ?

“Our customer service hours are Monday to Sunday, from 09:00 AM to 08:00 PM. Outside of these hours, feel free to contact us anytime and leave a message. Our super-efficient team will get back to you as soon as possible to assist with any inquiries or orders you have.”

How can I contact you?

Do you do wholesale?

“Absolutely! We bake all our products fresh and sell them directly to our customers. This ensures that every item you receive is made with the highest quality ingredients and craftsmanship, ready for you to enjoy.”

Do you make gluten free/ Vegan/ Nut/Dairy/Egg free products?

“All of our products contain eggs, flour, and milk. Please note that we use nuts in our kitchen, so none of our products are ‘nut-free’. However, while not all products contain nuts in their ingredients, we cannot guarantee that cross-contamination has not occurred.”

Do you make birthday/wedding cakes?

“Yes, we specialize in creating custom birthday and wedding cakes tailored to your preferences. Whether you’re celebrating a birthday, wedding, or any special occasion, our skilled bakers can craft a delightful cake that meets your specific needs. Contact us to discuss your requirements and place your order!”

How will I know my order has successfully been placed?

When you place an order, whether it’s through a mobile app, website, or in-person, most systems will provide immediate confirmation to let you know that your order has been successfully placed. This confirmation is typically displayed on the screen, accompanied by an order number or confirmation code for reference. Additionally, many platforms send out email or SMS notifications to further confirm your order and provide you with important details such as the estimated pickup time or delivery window.

Some establishments may also offer real-time tracking options so you can monitor the status of your order from preparation to pickup or delivery. If you’re unsure whether your order went through successfully, you can always double-check your email or app notifications, review your order history within the platform, or contact customer support for assistance. Rest assured, most systems are designed to provide clear and timely confirmation of your order to ensure a smooth and satisfactory experience for the customer.

What is the cancellation policy if I pre-order but I cannot make it in to pickup?

Cancellation policies for pre-orders can vary depending on the business or service provider you’re dealing with. Some establishments may have flexible cancellation policies that allow you to cancel your pre-order and receive a refund or credit if you’re unable to pick up your order within a certain timeframe. Others may have stricter policies that require you to cancel within a specified window before the pickup date, and may impose fees or penalties for late cancellations or no-shows.

It’s essential to carefully review the terms and conditions of the pre-order agreement or contact the business directly to understand their cancellation policy. In cases where you anticipate being unable to pick up your pre-order, notifying the business as soon as possible can sometimes result in a more favorable resolution, such as a partial refund or the ability to reschedule your pickup time.

Where do I pick up my Grab & Go order in the store?

The pickup location for Grab & Go orders within a store can vary depending on the establishment’s layout and operations. Typically, stores designate a specific area or counter for Grab & Go orders to streamline the pickup process for customers. This area is often conveniently located near the entrance or in a central location within the store, allowing for easy access and minimal disruption to other shoppers.

Look for signage or ask a store employee for assistance if you’re unsure where to go. Additionally, many stores offer mobile ordering apps or online platforms where you can specify your pickup location within the store during the ordering process, ensuring a seamless experience upon arrival. If you’re still uncertain, contacting the store directly or checking their website for pickup instructions can provide you with the necessary information to retrieve your Grab & Go order efficiently.

What if I want to change the time to pick up my order?

If you need to change the pickup time for your order, many ordering platforms offer flexibility to accommodate such requests. Typically, you can modify your pickup time directly through the mobile app or website where you originally placed the order. Look for options such as “Edit Order” or “Change Pickup Time” within your order details, which may allow you to select a new pickup window that better suits your schedule. Some platforms may also offer the ability to contact customer support directly to request a time change, especially if your order is scheduled for pickup in the near future.

It’s advisable to make any adjustments as soon as possible to ensure the availability of your desired pickup time slot and to minimize any inconvenience to the restaurant or kitchen staff. Additionally, if you’re unable to modify the pickup time online, contacting the establishment directly by phone may provide a solution, as they may be able to assist you in rescheduling your pickup time over the phone. Overall, most ordering platforms strive to accommodate reasonable requests for time changes to ensure a smooth and convenient experience for customers.

Where can I find the nutritional information for the items listed?

Nutritional information for menu items is often available through various channels, depending on the establishment you’re ordering from. Many restaurants and food service providers make this information readily accessible on their websites or mobile apps. Look for sections labeled “Nutritional Information,” “Menu Details,” or similar headings, where you can find detailed breakdowns of calories, fat, protein, carbohydrates, and other relevant nutritional data for each item on the menu.

Nutritional information for menu items is often available through various channels, depending on the establishment you’re ordering from. Many restaurants and food service providers make this information readily accessible on their websites or mobile apps. Look for sections labeled “Nutritional Information,” “Menu Details,” or similar headings, where you can find detailed breakdowns of calories, fat, protein, carbohydrates, and other relevant nutritional data for each item on the menu. Additionally, some ordering platforms integrate nutritional information directly into their menu listings, allowing you to view this information while browsing and selecting items to order.

If you’re unable to find nutritional information online or through the ordering platform, you can also inquire directly with the restaurant or food service provider. Many establishments have policies in place to accommodate requests for nutritional information, and they may be able to provide this information upon request. Contacting customer support via phone or email is often the best way to initiate such inquiries.

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